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    FAQs

    Where can I find the best rates?

    The best rates can be found on either our website https://geneva.frasershospitality.com/en or by contacting our in-house reservations team on +41 (0)22 525 98 88 or emailing reservations.geneva@frasershospitality.com.

    What are the services and facilities offered?

    We offer complimentary Wi-Fi access throughout the residence, as well as online international newspapers and magazines. A laundrette is available with free access on the first floor. It is equipped with washing machines and dryers preloaded with detergent.

    Are there fitness facilities provided?

    Yes, we do have a 24/7 fitness room and access is complimentary.

    Is internet access provided?

    Yes, Wi-Fi access is provided for free, throughout the residence.

    What is the check-in time?

    The check-in time is 2pm.

    What is the check-out time?

    The check-out time is 12 noon.

    What time is breakfast served?

    Breakfast is served from 6.30am to 10.00am from Monday to Friday, and from 7.00am to 10.30am on Saturday, Sunday and bank holidays.

    What is the cost of breakfast?

    Breakfast is charged at CHF 25.- per person when not included in the room rate. It is complimentary for children under 6 years old, CHF 12.50 for children between 6 to 12 years old, and full price for children 13 years old and above.

    What are the available dining options?

    There is no dining option on site, however there are many restaurants in the neighborhood. Our Reception team will be more than happy to give you some recommendations.

    Are laundry services provided?

    Yes, a laundrette is available with free access on the first floor. It is equipped with washing machines and dryers preloaded with detergent. We also offer dry cleaning service at a charge.

    What are the type of beds provided?

    All our apartments are equipped with a double bed. Prior to arrival, we can prepare two single beds instead on request.

    Are baby cots and extra beds available?

    Baby cots and extra beds are subject to availability. Kindly contact the residence by phone or email to double-check the availability of the requested extra bed. One baby cot can be provided at no charge. Extra beds are charged at CHF 50.- per bed, per night. A maximum of one extra bed and one baby cot can be placed in one apartment.

    Are newspapers provided?

    Press Reader is available free of charge.

    Are the residences handicap-friendly?

    Yes, the residence is handicap-friendly.

    Is on-site parking available and what is the cost?

    There is no parking on-site. We recommend the Mont-Blanc parking, located 5 minutes walking distance from the residence. Our guest can enjoy 20% off their parking ticket. Please contact our reception team for more information.

    Is airport shuttle service provided?

    No airport shuttle is provided.

    What is the cost of hotel/service residence limousine services?

    There is no limousine service on-site. However, it can be arranged for you. Please contact our reception team for more information.

    What is the reception operating hours?

    The reception is available 24/7.

    Is it possible to store my luggage at the hotel before check-in?

    It is possible to store your luggage before check-in.

    How do I get to the hotel?

    Access by car:

    • From France: Highway A40 (Paris or Lyon)

    Take the A411 and continue straight on 6.5 km.

    • From Switzerland: Highway A1 (Zürich, Berne, Lausanne, Neuchâtel)

    Continue straight on the Quai Wilson and cross the Pont du Mont-Blanc.

    Finally take la rue du Vieux collège straight on 450m.

    Access by public transport:

    From Geneva Cointrin Airport

    • Before going through the exit sliding doors after picking up your luggage, there is a vending machine where you can get a complimentary transport card valid for 80 minutes.
    • Go up to the departure floor. Take the bus 5 direction Thônex-Vallard.
    • Stop at Bel-Air station (23 min trip). Take Rue de la Confédération on 150m, then right on Rue Bémont, finally the first street on the left.
    • Fraser Suites Geneva will be on your left.

    Are there any recommended attractions in Geneva?

    Geneva is well known for fine watches and jewellery, as well as for its arts and chocolate. The lake of Geneva is also famous for its water fountain called "jet d'eau". There are many museums such as the MAMCO, the Red Cross Museum or the Patek Philippe Museum. Our Reception team will be more than happy to give you some recommendations.

    Where is the closest bank, ATM and exchange office located?

    There is the UBS bank, on the Rue du Marché, with ATMs and currency exchange available.

    What is the cancellation policy?

    The cancellation policy depends on the rate plans. Please select a rate and click to read the policy.

    What is the maximum number of guests allowed in each residence type?

    Each apartment is equipped for double occupancy. Should you require a higher occupancy, please contact our residence to check the options.

    Are animals allowed?

    Animals are not allowed.